Privacy Policy
Complete Leader Privacy Policy
Effective Date: 12 June 2024
This Privacy Policy explains how Complete Leader (referred to as "Complete Leader", "we", "us", or "our") collects, uses, discloses, and secures personal information in connection with services provided by Complete Leader.
We comply with the Privacy Act and the Australian Privacy Principles (APPs), upon which this policy is based. This Privacy Policy applies to personal information we collect from individuals and from third parties.
1. Changes to Our Privacy Policy
Our Privacy Policy is effective as of the date indicated above. Please visit our website regularly as we update this Policy from time to time. We will let you know about changes by indicating on the Privacy Policy the date it was last updated and making such updated Privacy Policy available on our website. We may also choose to notify you of material changes to our Privacy Policy by email or by publishing a notice on our website.
2. What “Personal Information” Means
When we say “personal information”, we mean information that specifically identifies a person, or from which a person is reasonably identifiable. For example, a person’s name, date of birth, address, phone number, email address, employment information, or any other information from which a person can be identified.
3. Collection of Personal Information
A. If You Use Our Services
We collect personal information from individuals when they use our services. The personal information we collect may include identity and contact details, and other personal details such as professional information. We do not collect “sensitive information,” such as health information.
B. If You Interact with Us Through Our Website
If you interact with us through our website, we may collect your personal information, including identity and contact details, and other details you provide.
C. If We Are a Service Provider to an Organisation You Interact With
We will collect personal information from you and from third parties when necessary to provide our services to an organisation you interact with. The personal information we collect may include identity and contact details, and other personal details such as professional information.
D. Other Interactions
We may collect your personal information when you download our publications, subscribe to our newsletters, or contact us for other reasons.
4. Why We Collect, Use, and Disclose Personal Information
We collect, use, and disclose personal information so that we can:
* Provide our services
* Assist individuals in their professional development
* Administer and improve our services
* Manage our risks
* Conduct and improve our business and user experience
* Comply with our legal obligations
5. Disclosure of Personal Information
We may disclose personal information to:
Our service providers who perform functions on our behalf. If so, we require them to keep that personal information confidential and secure and to use it only as is reasonably necessary to carry out their work on our behalf or to comply with their legal obligations.
We do not disclose personal information to anyone outside Australia.
6. Collection of Anonymous Information
We may collect de-identified or anonymous information for the purposes of improving our services and understanding user trends. This information does not identify you personally.
7. Marketing
We may use and disclose your personal information to inform you about our products and services. If you prefer not to receive marketing communications from us, you can opt-out by contacting us via our contact us page.
8. Keeping Personal Information Secure
We keep personal information in our electronic records. These records are kept in our systems or those of our related companies. We do not keep personal information in hard-copy records. We have administrative, technical, and physical safeguards designed to ensure the security, confidentiality, and integrity of personal information.
Generally, we keep information only for as long as required (for example, to meet legal requirements or our internal needs).
9. Accessing, Updating, and Correcting Personal Information
Getting Access
Individuals can ask for access to the personal information we hold about them by getting in touch with us using the contact details below. We will not charge a fee for making an access request or for giving access to personal information.
We aim to make personal information available as soon as reasonably possible after access has been requested. We will need to confirm your identity before the requested personal information is provided.
The Privacy Act allows us to deny a request or limit the access we provide in certain circumstances. If we do deny or limit access, we will explain our decision in writing.
Updating and Correcting Personal Information
If individuals think that any personal information we hold about them is inaccurate, they can ask us to correct it by contacting us using the details below. If the personal information that is corrected is personal information we have provided to others, the individual can ask us to notify those others of the correction. There is no fee for these requests.
If we do correct personal information as requested, we will let the individual know when we have done so. However, if we disagree that personal information is inaccurate and should be corrected, we will give our reasons in writing. An individual can ask us to include a statement with the disputed information, indicating their view that the information is inaccurate, misleading, incomplete, irrelevant, or out-of-date.
10. Resolving Concerns
Individuals who have a concern about their privacy have a right to make a complaint. Complaints can be made by getting in touch with us using the contact details below. We will acknowledge complaints and provide a name, a reference number, and contact details of the person responsible for reviewing the complaint.
We will do everything we can to address concerns and put matters right. Our aim is to resolve the matter straight away if possible. However, if we can’t give our final response within 45 days, we’ll make contact to explain why and discuss a timeframe to resolve the complaint.
12. Cookie Policy
On our website, we use cookies to improve user experience and gather statistical data. More details about how we use cookies and similar technologies can be found on our website.